Privacy Policy

When visitors leave comments on our website, we collect the data shown in the comments form and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized reviews string created from your name or email address will be provided to the website host to verify its authenticity. After approval of your comment, your review is available to the public.

If you leave a comment on our website you may opt-in to save your name, email address and website in cookies. These are for your convenience only so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Any information you enter on this website along with your personal details under your account are taken care of with high confidentiality. Your passwords are not accessed by any of our teams but only managed by the third party company. We make sure your mailing and billing address are not compromised at any cost.

What data breach procedures we have in place

We have partnered up with best companies in the market with regards to webhosting and e-commerce management where data breach situations are taken seriously and all data is protected.

• We receive data from bluehost, wordpress, mailchimp, woocommerce, stripe, YITH, YEOST and LiveChat
• What automated decision making and/or profiling we do with user data
• No decision making is involved in this ecommerce platform.
• Industry regulatory disclosure requirements
• All requirements are on par with international standards.
• We collect information about you during the checkout process on our store

While you visit our website, we’ll track:

• Products you’ve viewed: We’ll use this to understand for example, how we can improve providing further details on it or to cross check if there are any improvements in it.
• Location, IP address and browser type: We’ll use this to provide better customer support service, improve our website interface for streamlined customer experience, to understand customers methodologies in e-commerce engagement so as to provide better support, estimating taxes and shipping.
• Shipping address: We’ll ask you to enter this so we can estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our website.

Note: You may want to further detail your cookie policy, and link to that section from here.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it and are not legally required to continue to keep it. For example, we will store order information for 3 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

• Order information like what was purchased, when it was purchased and where it should be sent, and
• Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.